Managing Conflict at Work
Identify personal conflict styles and resolve conflicts at work
Ellis Chase
60 minutes
OVERVIEW

WHAT TO EXPECT

  1. WHAT IS CONFLICT?
    Break down conflict to its basics, to help participants understand how to proceed.
  2. UNDERSTANDING CONFLICT STYLES
    Learn the 5 common styles of conflict resolution, and identify what yours is.
  3. CONFLICT IN THE OFFICE: A CASE STUDY
    Address a common office conflict and solve it according to to the 5 styles.
  4. FOUR-STEP CONFLICT RESOLUTION MODEL
    Gain a framework for solving your own conflicts in the future.
  5. GETTING TO YES
    Start resolving!

REQUIREMENTS

Screen/projector for PowerPoint presentation.

REVIEWS