Managing Conflict at Work
Identify personal conflict styles and resolve conflicts at work
WHAT TO EXPECT
- WHAT IS CONFLICT?
Break down conflict to its basics, to help participants understand how to proceed.
- UNDERSTANDING CONFLICT STYLES
Learn the 5 common styles of conflict resolution, and identify what yours is.
- CONFLICT IN THE OFFICE: A CASE STUDY
Address a common office conflict and solve it according to to the 5 styles.
- FOUR-STEP CONFLICT RESOLUTION MODEL
Gain a framework for solving your own conflicts in the future.
- GETTING TO YES
Screen/projector for PowerPoint presentation.