EXPERIENCES

Managing Conflict at Work

Identify personal conflict styles and resolve conflicts at work

Provided by Ellis Chase
1 hour

Past clients

About this Experience

Conflict is unavoidable. In this presentation, Ellis will help your team identify what their conflict management styles are, what the sources of conflict might be, and most importantly, what strategies they can use to confront and resolve difficult situations. Participants will discuss a variety of those styles to illustrate how different approaches are best for different situations, and why it is important to utilize a variety of tactics when managing conflict.

About Ellis Chase

Mr. Chase has had a diverse career in executive advising, including consulting and training in corporations, private practice, and universities. He's worked for Right Management Consultants and The Chase Manhattan Bank, and was an instructor at New York University and Columbia Business School’s Experienced Professionals Career Management, working with Executive MBA students and alumni in advising, programming, and curriculum development.

Takeaways
  • A conflict-resolution framework that can be applied to future conflict resolution
  • Confidence to tackle workplaces negotiations
  • A checklist of common conflict management styles
  • An understanding of why conflict occurs
Important information

Screen/projector for PowerPoint presentation.

What to Expect
  1. WHAT IS CONFLICT?
    Break down conflict to its basics, to help participants understand how to proceed.
  2. UNDERSTANDING CONFLICT STYLES
    Learn the 5 common styles of conflict resolution, and identify what yours is.
  3. CONFLICT IN THE OFFICE: A CASE STUDY
    Address a common office conflict and solve it according to to the 5 styles.
  4. FOUR-STEP CONFLICT RESOLUTION MODEL
    Gain a framework for solving your own conflicts in the future.
  5. GETTING TO YES
    Start resolving!
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